DragonSlots Privacy Policy

At DragonSlots, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at https://dragonslots.com/. By using our services, you agree to the practices described in this document. We encourage you to read it carefully so you understand your rights and how we handle your data as your trusted online gaming operator.

Who We Are

DragonSlots Casino is operated by TechSolutions Group N.V., a company licensed under the Curaçao Gaming Authority (GCB). We are committed to operating transparently and responsibly, and our data practices comply with applicable privacy laws and regulatory requirements. If you have any questions about this policy or how we handle your personal information, you can reach us at [email protected] or [email protected].

Information We Collect

When you register a DragonSlots account, make a deposit, or use any of our features — including our sports betting section, live casino games, or mobile app — we may collect the following categories of personal data:

Personal Identification Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued identification documents for KYC verification
• Username and account credentials used at DragonSlots login

Financial and Transaction Data

• Payment method details (e-wallets, cards, crypto wallet addresses)
• Deposit and withdrawal history, including amounts and timestamps
• Currency preferences — we support EUR, USD, CAD, AUD, NZD, crypto, and more
• Bonus activity, including use of DragonSlots promo codes and free spins

Technical and Behavioral Data

• IP address, device type, browser information, and operating system
• Pages visited, games played, session duration, and click activity
• Data collected through cookies and similar tracking technologies
• Mobile app usage data if you access us through our iOS or Android application

How We Use Your Information

We use the data we collect for specific, legitimate purposes. At DragonSlots Casino, your personal information helps us deliver a secure, personalized, and legally compliant gaming environment. Specifically, we use your data to:

• Verify your identity and age before granting access to our services
• Process your deposits and withdrawals securely and accurately
• Provide access to our 10,000+ games, live casino, sports betting, and VIP program
• Deliver bonuses such as DragonSlots free spins, Fortune Wheel rewards, and reload offers
• Detect and prevent fraud, money laundering, and problem gambling behaviors
• Communicate with you via email, live chat, or push notifications about your account
• Comply with our legal obligations under Curaçao gaming regulations
• Improve our platform through analytics and user experience research

Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player
• Legal obligation: Compliance with anti-money laundering (AML), KYC, and licensing regulations
• Legitimate interests: Fraud prevention, platform security, and service improvement
• Consent: For marketing communications and non-essential cookies, where applicable

Cookies and Tracking Technologies

Our DragonSlots platform uses cookies and similar technologies to ensure our website functions correctly and to enhance your experience. We use essential cookies for login sessions and security, performance cookies for analytics, and marketing cookies to present relevant offers. You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

Sharing Your Data

We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers who assist us in operating DragonSlots Casino. These include:

• Payment processors handling your deposits and withdrawals (e.g., Neteller, Skrill, Visa, crypto processors)
• Game providers such as BGaming, Pragmatic Play, Evolution, and other studios in our library of 10,000+ titles
• Identity verification and KYC compliance service providers
• Regulatory authorities and law enforcement when required by law
• IT infrastructure, hosting, and cybersecurity partners

All third parties we work with are contractually obligated to handle your data securely and only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our licensing obligations. In most cases, we retain records for a minimum of five years following account closure to meet regulatory requirements. When data is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete information
• Right to erasure: Request deletion of your data where legally permissible
• Right to restriction: Ask us to limit how we process your data in certain circumstances
• Right to object: Object to data processing based on our legitimate interests
• Right to data portability: Receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable regulations.

Security Measures

We employ industry-standard security measures to protect your data. Our DragonSlots platform uses SSL encryption, secure server infrastructure, two-factor authentication options, and strict internal access controls. While we make every effort to safeguard your information, no digital system is entirely immune to risk. We encourage you to use a strong, unique &2m(K28PcFpJYs++ for your account and to contact us immediately if you suspect any unauthorized access.

Restricted Jurisdictions

We do not knowingly collect personal data from residents of restricted jurisdictions, including the United States, United Kingdom, and France. If you access our services from a restricted territory, you do so in violation of our Terms and Conditions, and we may close your account and return any remaining balance at our discretion.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or platform features. We will notify you of material changes via email or through a prominent notice on our website. Continued use of DragonSlots Casino after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests related to your privacy and personal data, we are here to help. Our support team is available 24/7 via live chat at https://dragonslots.com/, or you can reach us by email at [email protected]. For formal complaints, please write to [email protected] and we will respond within 24 hours.